Jerry Ho

Jerry Ho

HOD | Senior Manager, Product Development & Management

Kuala Lumpur, Malaysia
cv@jerry.my
REDACTED
LinkedIn Profile

Professional Summary

Product & technology leader who orchestrates complex, cross-functional initiatives from strategy to execution. With over 10 years of progressive experience, I combine business-driven product leadership with hands-on technical expertise to build scalable, high-impact systems.

Currently leading the Product Department at web.plus (f.k.a. Qinetics Solutions Sdn Bhd), driving product strategy, innovation, and portfolio growth across digital brand protections, domains, DNS, cloud, and digital infrastructure. Proven track record in product development, market positioning, and delivering solutions that align business objectives with real-world operational needs.

Certified Full-Stack Developer with deep expertise across frontend, backend, cloud, and AI technologies. Known for bridging the gap between business and engineering—aligning stakeholders, orchestrating cross-functional teams, and translating complexity into structured, scalable execution.

A little bit of myself - Jerry

Business-minded with a strong technical foundation, I bring over 6+ years of experience as a Product Manager, currently leading a team of four in driving product strategy and execution. My expertise spans market research, product positioning and marketing, product development, project management, and negotiation — blending analytical thinking with creativity to deliver impactful results.

I’m passionate about innovation, strategic and critical thinking, and solving complex problems. I believe there’s always a better way forward — and I approach challenges knowing that if others have overcome them, so can I.

What sets me apart is my deep engagement with technology. As a certified full-stack developer, I possess hands-on expertise spanning frontend, backend, cloud, and AI technologies—not just in using them, but in understanding the logic and architecture behind them.

This unique combination of business acumen, leadership, and technical mastery allows me to not only envision great ideas but also design clear, actionable roadmaps to bring them to life.

Career Achievement

Company-Wide System Revamp

2024 - 2026

Spearheaded the modernization of a legacy core platform, leading a full-scale revamp spanning product experience, system architecture, and infrastructure design.

Served as the key orchestration layer across development, infrastructure, operations, technical support, and business teams—bridging gaps between business requirements and deep technical execution. Actively contributed to application and system architecture design, working alongside infrastructure teams on server architecture, scalability strategies, and system reliability.

Functioned as the central problem-solving node for the program—driving solutioning across teams, resolving complex cross-domain challenges, and ensuring alignment under high uncertainty. Maintained delivery velocity by unblocking teams, streamlining decision-making, and ensuring the program consistently met critical timelines.

Premium DNS Adoption

2024

Successfully launched a new Premium DNS product, onboarding 200+ existing and new partners and migrating 30,000+ domains, resulting in improved service reliability and recurring revenue growth.

B2B Portal UI Revamp

2016 – 2017

Led a cross-functional team to transform an outdated B2B portal into a modern, user-centric platform with a redesigned interface, optimized workflows, and enhanced user experience—driving adoption and usability among partners.

Professional Experience

Senior Manager, Product Development & Management

Webplus Digital Sdbn Bhd – Kuala Lumpur, Malaysia
(f.k.a. Qinetics Solutions Sdn Bhd)

Jul 2025 – Present
  • Lead end-to-end product development lifecycle, from vision, strategy and roadmap definition to execution and delivery of enterprise-grade platforms.
  • Orchestrate cross-functional teams across engineering, infrastructure, operations, technical support, and business units to ensure aligned execution.
  • Drive system design and solutioning, collaborating with development and infrastructure teams on application architecture, server design, and scalability.
  • Cultivate and develop product team members through structured upskilling, mentorship, and hands-on guidance to elevate overall team capability and performance

Product Growth Manager

Qinetics Solutions Sdn Bhd – Kuala Lumpur, Malaysia

(Global Internet Services Distributor: Digital Brand Management, Domains, SSL, Cloud, Microsoft 365)

Jul 2021 – Jun 2025
  • Lead the Product Department at WebNIC, overseeing strategic product planning, portfolio management, and innovation initiatives
  • Spearheaded AI-driven adoption strategies to improve operational efficiency and enhance product performance
  • Manage and mentor a team of four, driving collaboration between development, operations, and business units

Assistant Product Manager

Qinetics Solutions Sdn Bhd

Jul 2019 – Jun 2021
  • Supported product development across domains, SSL certificates, Microsoft 365, and cloud solutions
  • Designed and executed workflow automation (Microsoft Power Automate) to improve operational efficiency
  • Coordinated with stakeholders for technical design, product integration, and vendor management

Business Analyst

Qinetics Solutions Sdn Bhd

Jul 2017 – Jun 2019
  • Conducted requirement gathering, UX research, and system analysis for new and existing products
  • Designed solutions leveraging Angular, Node.js, Firebase, and MongoDB
  • Collaborated with development teams on system upgrades and integrations

User Experience Specialist

Qinetics Solutions Sdn Bhd

Jul 2016 – Jun 2017
  • Led UI/UX revamp project for a legacy B2B portal, modernizing design, workflows, and user experience
  • This initiative sparked the pursuit of Full-Stack Web Development certification to bridge business-technical gaps

Customer Service Consultant

Qinetics Solutions Sdn Bhd

Jan 2014 – Jun 2016
  • Handled enterprise-level customer support, ensuring SLAs and issue resolution
  • Developed early skills in problem-solving, teamwork, and stakeholder communication

Customer Service Specialist

Scicom (MSC) Bhd – Kuala Lumpur, Malaysia

Jan 2013 – Jan 2014
  • Delivered high-quality service to corporate clients, improving customer experience and retention

Core Skills

Product & Business

Product ManagementStrategic PlanningProduct MarketingGo-to-MarketB2B Growth

Leadership

Team LeadershipCross-Functional CollaborationStakeholder ManagementChange Management

Technical

HTMLCSSJavaScriptAngularNode.jsMongoDBSQLAlibaba CloudAI & LLMsPKI

Other

Critical ThinkingProblem SolvingSystems ThinkingVendor Management

Certifications & Technical Proficiency

Certified Full-Stack Developer

Cloud Platforms

Alibaba Cloud, Microsoft 365

Development Technologies

Angular, Node.js, SQL, NoSQL, Firebase, Git

AI & Advanced Technologies

Large Language Models (LLM), Chatbot Development

Security

PKI, SSL Certificates, Digital Certificates, X.509

Languages

English8/10
Mandarin9/10
Cantonese6/10
Bahasa Malaysia6/10

Education

Certification, Full-Stack Web Development

Brickfields Asia College – Kuala Lumpur, Malaysia

Frontend: HTML, CSS, JavaScript, Angular

Backend: Node.js, Express | Database: MongoDB, SQL

Cloud Deployment: Compute, Load Balancer, NAT, Storage

2017 – 2018

Diploma, Investments & Securities

Tunku Abdul Rahman University of Management and Technology – Malaysia

2010 – 2012