Professional Summary
Business-minded Product Growth Manager with 10+ years of progressive experience, combining strategic product leadership with hands-on technical expertise. Proven track record in product development, market positioning, and innovation, currently leading the Product Department at WebNIC (Qinetics Solutions Sdn Bhd).
Certified Full-Stack Developer with deep knowledge across frontend, backend, cloud, and AI technologies. Adept at bridging the gap between business strategy and technical execution, leading cross-functional teams, and delivering impactful digital solutions.
A little bit of myself - Jerry
Business-minded with a strong technical foundation, I bring over 5 years of experience as a Product Manager, currently leading a team of four in driving product strategy and execution. My expertise spans market research, product positioning and marketing, product development, project management, and negotiation — blending analytical thinking with creativity to deliver impactful results.
I’m passionate about innovation, strategic and critical thinking, and solving complex problems. I believe there’s always a better way forward — and I approach challenges knowing that if others have overcome them, so can I.
What sets me apart is my deep engagement with technology. As a certified full-stack developer, I possess hands-on expertise spanning frontend, backend, cloud, and AI technologies—not just in using them, but in understanding the logic and architecture behind them.
This unique combination of business acumen, leadership, and technical mastery allows me to not only envision great ideas but also design clear, actionable roadmaps to bring them to life.
Career Achievement
Company-Wide System Revamp
2024 - 2025
Spearheaded and delivered a comprehensive revamp of the company’s core system, covering feature design, UI/UX, front-end framework, backend, network, and infrastructure. Coordinated with multiple stakeholders across departments to ensure successful delivery within expectations.
Premium DNS Adoption
2024
Successfully launched a new Premium DNS product, onboarding 200+ existing and new partners and migrating 30,000+ domains, resulting in improved service reliability and recurring revenue growth.
B2B Portal UI Revamp
2016 – 2017
Led a cross-functional team to transform an outdated B2B portal into a modern, user-centric platform with a redesigned interface, optimized workflows, and enhanced user experience—driving adoption and usability among partners.
Professional Experience
Product Growth Manager
Qinetics Solutions Sdn Bhd – Kuala Lumpur, Malaysia
(Global Internet Services Distributor: Digital Brand Management, Domains, SSL, Cloud, Microsoft 365)
- Lead the Product Department at WebNIC, overseeing strategic product planning, portfolio management, and innovation initiatives
- Spearheaded AI-driven adoption strategies to improve operational efficiency and enhance product performance
- Manage and mentor a team of four, driving collaboration between development, operations, and business units
- Lead system revamp project of a 20-year-old platform, modernizing UI/UX and backend architecture
Assistant Product Manager
Qinetics Solutions Sdn Bhd
- Supported product development across domains, SSL certificates, Microsoft 365, and cloud solutions
- Designed and executed workflow automation (Microsoft Power Automate) to improve operational efficiency
- Coordinated with stakeholders for technical design, product integration, and vendor management
Business Analyst
Qinetics Solutions Sdn Bhd
- Conducted requirement gathering, UX research, and system analysis for new and existing products
- Designed solutions leveraging Angular, Node.js, Firebase, and MongoDB
- Collaborated with development teams on system upgrades and integrations
User Experience Specialist
Qinetics Solutions Sdn Bhd
- Led UI/UX revamp project for a legacy B2B portal, modernizing design, workflows, and user experience
- This initiative sparked the pursuit of Full-Stack Web Development certification to bridge business-technical gaps
Customer Service Consultant
Qinetics Solutions Sdn Bhd
- Handled enterprise-level customer support, ensuring SLAs and issue resolution
- Developed early skills in problem-solving, teamwork, and stakeholder communication
Customer Service Specialist
Scicom (MSC) Bhd – Kuala Lumpur, Malaysia
- Delivered high-quality service to corporate clients, improving customer experience and retention
Education
Certification, Full-Stack Web Development
Brickfields Asia College – Kuala Lumpur, Malaysia
Frontend: HTML, CSS, JavaScript, Angular
Backend: Node.js, Express | Database: MongoDB, SQL
Cloud Deployment: Compute, Load Balancer, NAT, Storage
Diploma, Investments & Securities
Tunku Abdul Rahman University of Management and Technology – Malaysia
Core Skills
Product & Business
Leadership
Technical
Other
Certifications & Technical Proficiency
Certified Full-Stack Developer
Cloud Platforms
Alibaba Cloud, Microsoft 365
Development Technologies
Angular, Node.js, SQL, NoSQL, Firebase, Git
AI & Advanced Technologies
Large Language Models (LLM), Chatbot Development
Security
PKI, SSL Certificates, Digital Certificates, X.509